Cancellation Policy

Last updated: 24 September 2026

This Cancellation Policy explains how to end a paid FreeNOW subscription offered by PremiumAV Private Limited, especially FreeNOW+ ($4.99/month USD when checkout is live). The Free plan has no subscription fee and does not require cancellation to keep using the core FreeNOW loop.

Current status

No live payments are processed on FreeNOW today. Billing screens may show FreeNOW+ with a “Coming soon” or stub checkout. Stub actions do not create renewing charges. This policy will apply once a payment gateway (for example Razorpay, Stripe, or an app-store billing partner) is enabled.

Cancel anytime

When FreeNOW+ is live, you may cancel at any time from the in-product Billing page (or from the storefront that sold the subscription — Apple App Store, Google Play, or similar). Cancellation stops future renewals; it does not delete your FreeNOW account.

When paid access ends

• Through the paid period — After you cancel, FreeNOW+ benefits (advanced preferences, larger radius, travel mode, priority matching, extra meetup options, and personalized recommendations) continue until the end of the billing period you already paid for.
• Then Free continues — When that period ends, your account remains on the Free plan: unlimited availability, joining meetups, connections, and messaging stay available. We do not automatically delete meetup history or connections solely because you cancelled FreeNOW+.
• No further charges — After a successful cancellation, we will not bill another FreeNOW+ cycle unless you resubscribe.

How cancellation relates to refunds

Cancelling stops renewals; it is not the same as requesting a refund for a charge already made. Money-back questions — cooling-off rights, duplicate charges, gateway errors — are covered by our Refund Policy. If both apply, cancel first (to prevent the next renewal), then request a refund if you believe one is due.

App-store subscriptions

If you subscribed through Apple, Google, or another store, manage cancellation in that store’s subscription settings. Store rules control renewal timing; we cannot cancel a store-managed subscription on your behalf from the FreeNOW website alone.

How to get help

Email hello@freenow.nudgeall.com with subject “Cancellation”, your account email, and (if known) the approximate billing date or transaction id. We aim to respond within five business days.

Contact

PremiumAV Private Limited, 804–A, Manjusha Building, 57 Nehru Place, New Delhi–110019, India. Related: Refund Policy, Terms of Service, Pricing.